24/7 Laundry Customer Experience Associate

Laundry-4U; Houston (TX); On-site; USD 12,000 - 14,000; Full time

Job summary

Laundry-4U in Houston, TX is seeking a dependable Customer Service Advisor to assist customers, complete wash-dry-fold orders, and keep the store welcoming. The role operates 24 hours and involves using tablets and a POS system to manage orders and payments.

Responsibilities include monitoring machines, maintaining a clean space, and reporting issues to management. Candidates should be able to work 7am–3pm, 3pm–11pm, or 11pm–7am, with weekend availability and the ability to work independently or

Qualifications

• Minimum 8 months of customer service or retail experience.
• Basic technology skills (tablets, apps, simple troubleshooting)
• Ability to use Telegram for communication during shifts.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Reliable transportation.
• Availability for the 3pm-11pm and 11pm-7am shift times.
• Weekend availability (Saturday & Sunday) needed for this role.
• Must be 18 or older.
• Bilingual (English/Spanish) preferred, but not required.

Responsibilities

• Provide friendly assistance to customers
• Use tablets/apps to complete wash-dry-fold orders and support daily store tasks
• Process wash-dry-fold payments using the POS system
• Monitor machines and keep the store clean, organized, and safe
• Maintain communication with management and support staff, including reporting machine issues, customer concerns, and any incidents that occur during your shift
• Work independently and as part of a team
• Support store operations with additional tasks as needed

Skills

Customer service

Communication

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

POS system

Tablets

Telegram

Job description

Laundry-4U in Houston, TX is seeking a dependable Customer Service Advisor to assist customers, complete wash-dry-fold orders, and keep the store welcoming. The role operates 24 hours and involves using tablets and a POS system to manage orders and payments.

Responsibilities include monitoring machines, maintaining a clean space, and reporting issues to management. Candidates should be able to work 7am–3pm, 3pm–11pm, or 11pm–7am, with weekend availability and the ability to work independently or