24/7 IT Support Technician — On-Site Helpdesk

Union Agener, Inc.; Augusta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Competitive Benefits Package and EAP

401(k) Plan + Company Match

Vacation + End of Year Vacation (Co. S

Growth Opportunities to expand your ca

Job summary

Union Agener, Inc. in Augusta, GA seeks an IT Helpdesk Specialist to provide 24/7 expert support for site personnel, coordinate with global teams, and manage workstation deployments in a manufacturing environment.

This full-time role requires at least 2 years in a Microsoft-based support role, a Bachelor’s degree in CS or Business, and strong communication, planning, and teamwork. On-call and on-site availability with plant travel as needed are required.

Qualifications

• Bachelor’s Degree in Computer Science/Business Administration.
• Minimum of 2 years’ experience in computer field with direct support of workstations and laptops in a Microsoft environment.
• Excellent verbal and written communication skills tailored to the appropriate audience
• Ability to work well at all levels within the organization, comfortable in a manufacturing environment
• Good interpersonal skills, planning, organization and prioritizing are essential.
• Team building skills, along with the ability to facilitate action plans.
• Must have knowledge of computer systems and software applications, including Microsoft Office applications

Responsibilities

• Provide 24/7 expert support as appropriate
• Participate in audits, inspection, and readiness activities
• Local Helpdesk support
• Workstation and IT equipment deployments and support
• Site cell phone & Desk phone administration
• Support Site Printer & Copier
• Backup for network and server administrator
• Coordinator with global teams for support to the UA Network
• Server backup administration

Skills

Excellent verbal and written comms

Strong interpersonal skills

Team-building abilities

Planning and prioritization

Ability to work across org levels

Microsoft Office knowledge

Education

Bachelor’s Degree in Computer Science/Business Administration

Tools

Microsoft Office

Job description

Union Agener, Inc. in Augusta, GA seeks an IT Helpdesk Specialist to provide 24/7 expert support for site personnel, coordinate with global teams, and manage workstation deployments in a manufacturing environment.

This full-time role requires at least 2 years in a Microsoft-based support role, a Bachelor’s degree in CS or Business, and strong communication, planning, and teamwork. On-call and on-site availability with plant travel as needed are required.