IT Support Technician

Union Agener, Inc.; Augusta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Competitive Benefits Package and EAP

401(k) Plan + Company Match

Vacation + End of Year Vacation (Co. S

Growth Opportunities to expand your ca

Job summary

Union Agener, Inc. in Augusta, GA seeks an IT Helpdesk Specialist to provide 24/7 expert support for site personnel, coordinate with global teams, and manage workstation deployments in a manufacturing environment.

This full-time role requires at least 2 years in a Microsoft-based support role, a Bachelor’s degree in CS or Business, and strong communication, planning, and teamwork. On-call and on-site availability with plant travel as needed are required.

Qualifications

• Bachelor’s Degree in Computer Science/Business Administration.
• Minimum of 2 years’ experience in computer field with direct support of workstations and laptops in a Microsoft environment.
• Excellent verbal and written communication skills tailored to the appropriate audience
• Ability to work well at all levels within the organization, comfortable in a manufacturing environment
• Good interpersonal skills, planning, organization and prioritizing are essential.
• Team building skills, along with the ability to facilitate action plans.
• Must have knowledge of computer systems and software applications, including Microsoft Office applications

Responsibilities

• Provide 24/7 expert support as appropriate
• Participate in audits, inspection, and readiness activities
• Local Helpdesk support
• Workstation and IT equipment deployments and support
• Site cell phone & Desk phone administration
• Support Site Printer & Copier
• Backup for network and server administrator
• Coordinator with global teams for support to the UA Network
• Server backup administration

Skills

Excellent verbal and written comms

Strong interpersonal skills

Team-building abilities

Planning and prioritization

Ability to work across org levels

Microsoft Office knowledge

Education

Bachelor’s Degree in Computer Science/Business Administration

Tools

Microsoft Office

Job description

Position Description, Functions, Duties and Tasks:

• Provide 24/7 expert support as appropriate
• Participate in audits, inspection, and readiness activities
• Local Helpdesk support
• Workstation and IT equipment deployments and support
• Site cell phone & Desk phone administration
• Support Site Printer & Copier
• Backup for network and server administrator
• Coordinator with global teams for support to the UA Network
• Server backup administration

Minimum Qualification (Education, Experience and/or Training, Required Certifications):

Education:

• Bachelor’s Degree in Computer Science/Business Administration

Experience:

• Minimum of 2 years’ experience in computer field with direct support of workstations and laptops in a Microsoft environment.
• Excellent verbal and written communication skills tailored to the appropriate audience
• Ability to work well at all levels within the organization, comfortable in a manufacturing environment
• Good interpersonal skills, planning, organization and prioritizing are essential.
• Team building skills, along with the ability to facilitate action plans.
• Must have knowledge of computer systems and software applications, including Microsoft Office applications

Additional Preferences:

• This position must provide hands‑on support to all plant personnel in a 24/7 work environment and be on call to provide “over the phone” or “on site” support and direction.
• Must be able to travel to all areas of the plant which may include walking, climbing various levels of stairs or ladders, at various floor levels in various buildings as well as the exterior of the building.

What do we offer?

• Competitive Salary
• Competitive Benefits Package and Employee Assistance Program
• 401(k) Plan + Company Match
• Vacation + End of Year Vacation (Company Sponsored)
• Growth Opportunities to expand your career