24/7 IT Support Technician — End-User & AV Specialist

Airswift; Port Arthur (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

Airswift is hiring an IT Support Technician to provide end-user technology services across desktop support, executive support, digital media, and AV environments in Port Arthur, TX. You will troubleshoot hardware and software issues, support conference room tech, manage user accounts, and help deliver a high-quality client experience.

The role requires experience with Windows OS, Office 365, and AV/digital media systems, and offers a fast-paced, collaborative environment with ongoing process

Qualifications

• Associate degree or equivalent work experience required.
• 3 years of Computer Support experience in a 24/7 operation.
• Experience supporting senior-level management clients.
• Experience with Windows OS and Office 365.

Responsibilities

• Troubleshoot hardware and software issues across devices.
• Support conference room technology and AV systems.
• Administer user accounts, passwords, and access.
• Deliver high-quality client service in a fast-paced environment.
• Contribute to digital content delivery and service documentation.

Skills

Troubleshooting

Customer service

Team collaboration

Communication skills

End-user support

Education

Associate's Degree in Computer Science, MIS, or related field

Equivalent work experience

Tools

Windows 7/10

Server 2008

Office 365

Hiperwall

Digital media & AV systems

Job description

Airswift is hiring an IT Support Technician to provide end-user technology services across desktop support, executive support, digital media, and AV environments in Port Arthur, TX. You will troubleshoot hardware and software issues, support conference room tech, manage user accounts, and help deliver a high-quality client experience.

The role requires experience with Windows OS, Office 365, and AV/digital media systems, and offers a fast-paced, collaborative environment with ongoing process