IT Support Technician

Airswift; Port Arthur (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

Airswift is hiring an IT Support Technician to provide end-user technology services across desktop support, executive support, digital media, and AV environments in Port Arthur, TX. You will troubleshoot hardware and software issues, support conference room tech, manage user accounts, and help deliver a high-quality client experience.

The role requires experience with Windows OS, Office 365, and AV/digital media systems, and offers a fast-paced, collaborative environment with ongoing process

Qualifications

• Associate degree or equivalent work experience required.
• 3 years of Computer Support experience in a 24/7 operation.
• Experience supporting senior-level management clients.
• Experience with Windows OS and Office 365.

Responsibilities

• Troubleshoot hardware and software issues across devices.
• Support conference room technology and AV systems.
• Administer user accounts, passwords, and access.
• Deliver high-quality client service in a fast-paced environment.
• Contribute to digital content delivery and service documentation.

Skills

Troubleshooting

Customer service

Team collaboration

Communication skills

End-user support

Education

Associate's Degree in Computer Science, MIS, or related field

Equivalent work experience

Tools

Windows 7/10

Server 2008

Office 365

Hiperwall

Digital media & AV systems

Job description

Job Title: IT Support Technician

Duration: 5 months

Schedule: 5/40 schedule

Location: Port Arthur, TX

This opportunity supports end-user technology services across desktop support, executive support, digital media, and audio-visual environments. The role focuses on troubleshooting hardware and software issues, supporting conference room technology, managing user account administration, and delivering a high-quality client experience in a fast-paced technical environment. This position also contributes to digital content delivery, Hiperwall support, and ongoing improvement of service processes and documentation.

Requirements

• Associate's Degree in Computer Science, MIS, or a related field, or equivalent work experience
• 3 years of experience as a Computer Support Technician supporting a 24/7 operation
• 3 years of relevant experience supporting senior-level management clients
• 1 year of related experience in digital media and audio-visual systems
• Experience working in a team-oriented, collaborative environment
• Experience supporting Microsoft operating systems, including Windows 7, Windows 10, and Server 2008
• Extensive experience with Windows desktop operating systems, Office 365, and business software
• Experience supporting PC, Mac, Windows, Apple OS, and mobile devices including smartphones and tablets
• Strong troubleshooting and issue resolution skills across hardware, software, printers, phones, applications, and peripherals
• Ability to install and upgrade software, install hardware, configure systems and applications, and support connectivity issues
• Working knowledge of Microsoft Office applications and the ability to support end users effectively
• Experience with user account administration, including password resets, group memberships, onboarding, offboarding, and account modifications
• Ability to create, manage, and maintain accurate support ticket documentation
• Experience supporting digital media environments, including video walls, content displays, media players, conference room technology, and Hiperwall systems
• Strong written and verbal communication skills with excellent customer service and relationship-building capability
• Ability to prioritise tasks, manage changing demands, and maintain strong follow-up and organisational standards
• Strong documentation skills, including process, procedure, and instruction material updates
• Ability to present technical concepts in business terms and collaborate effectively with stakeholders at different levels

About Airswift

Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with unique project needs. With over 1000 employees and 9,000 contractors operating in over 60 countries, Airswift's geographical reach and pool of talent available is unmatched in the