IT Service Desk Agent — 24/7 End-User Support

Amicis Global; South Jordan (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Amicis Global in South Jordan, UT is seeking an IT Service Desk Agent to be the first point of contact for end users, providing phone and live chat support in a fast-paced 24x7 environment. You will resolve issues and document steps clearly in the ticketing system.

The role requires troubleshooting and multitasking with a customer-first mindset. You will support enterprise software and hardware, contribute to process improvements, and adapt to rotating shifts, including holidays and weekends.

Qualifications

• High school diploma or GED required.
• 2-5 years of demonstrated customer support experience via phone and chat.
• Strong interpersonal and communication skills for fast-paced environments.

Responsibilities

• Provide front-line support via phone or live chat with professionalism and empathy.
• Document interactions in the ticketing system with problem details and resolutions.
• Troubleshoot and resolve issues for enterprise software and hardware.
• Collaborate with team and adapt to variable shifts, including holidays and weekends.

Skills

Customer service

Active listening

Empathy

Clear communication

Problem solving

Time management

Independent worker

Multitasking

Technical aptitude

Education

High school diploma or GED

Tools

Windows OS

Typing

Email tools

Job description

Amicis Global in South Jordan, UT is seeking an IT Service Desk Agent to be the first point of contact for end users, providing phone and live chat support in a fast-paced 24x7 environment. You will resolve issues and document steps clearly in the ticketing system.

The role requires troubleshooting and multitasking with a customer-first mindset. You will support enterprise software and hardware, contribute to process improvements, and adapt to rotating shifts, including holidays and weekends.