24/7 IT Service Desk Specialist

Mystic Lake Casino Hotel; Prior Lake (MN); Presencial; USD 36.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Wellness program

Tuition reimbursement

Uniforms

Uniform cleaning

Discounts on childcare

Bus passes

Fitness membership

Onsite clinics

Descripción de la vacante

Mystic Lake Casino Hotel seeks a Service Desk Specialist to provide 24/7 end-user support for a Microsoft-based IT environment. You will handle incidents via phone, email, and on-site, document and escalate as needed, and help keep systems running smoothly.

The role emphasizes customer service and technical proficiency across networks, software, and desktops, with weekly pay and a robust benefits package including medical, dental, 401(k), paid time off and tuition assistance.

Formación

• Minimum 2 years of post-secondary education in IT, business, or related field.
• Excellent customer service skills and strong communication abilities.
• Familiarity with Help Desk or Call Center software and current networks/desktops.

Responsabilidades

• Provide 24/7 end-user support for IT networks, software and hardware via phone, email and on-site.
• Accurately document, categorize and prioritize incidents; take ownership and escalate when needed.
• Monitor systems, backups, and deploy images; ensure timely resolution and uptime.

Conocimientos

Customer service

Communication skills

Problem solving

Educación

2 years post-secondary education in IT/Business

Herramientas

ACD

Magic

BMC

Descripción del empleo

Mystic Lake Casino Hotel seeks a Service Desk Specialist to provide 24/7 end-user support for a Microsoft-based IT environment. You will handle incidents via phone, email, and on-site, document and escalate as needed, and help keep systems running smoothly.

The role emphasizes customer service and technical proficiency across networks, software, and desktops, with weekly pay and a robust benefits package including medical, dental, 401(k), paid time off and tuition assistance.