Technical Support Specialist

Mystic Lake & Little Six Casino; Minnesota; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Onsite medical clinics

401(k) retirement plan

Paid time off

Wellness programs

Discounts on services

Free uniforms

Tuition reimbursement

Job summary

Mystic Lake Casino Hotel & Little Six Casino is seeking a Service Desk Specialist to join our IT team in Prior Lake, MN. You will provide 24/7 end-user support via phone, email and on-site, supporting 100+ applications across 70+ servers in a Microsoft TCP/IP environment.

Responsibilities include owning Incidents/Requests, proper documentation and prioritization, monitoring system alerts, backups, and deploying/imaging desktops as part of lifecycle processes, with weekly pay and benefits

Qualifications

• Two years of combined post-secondary IT/business education and network experience.
• Excellent customer service and communication skills.
• Experience with help desk software (ACD, Magic, BMC) is preferred.
• Solid knowledge of current desktop operating systems and networks.

Responsibilities

• Provides 24/7 end-user computer support of IT networks, software applications and hardware via phone, e-mail, and on-site.
• Supports 100+ applications, both stand alone and network based, on 70+ network servers in a predominantly Microsoft TCP/IP network.
• Takes ownership of all incoming Incidents/Requests and serves as the primary level of escalation.
• Accurately documents, categorizes, and prioritizes incoming Incidents/Requests to ensure prompt recovery within SLA.
• Escalates critical situations to appropriate staff and initiates conference calls when necessary.
• Monitors alerts from critical systems and takes action to ensure stability and uptime.
• Runs and monitors backups and conducts daily backup tape rotation.
• Images and deploys desktop computers as part of the lifecycle process.

Skills

Customer service

Communication

Telephone skills

Tools

ACD

Magic

BMC

Job description

Mystic Lake Casino
Prior Lake, MN 55372, USA

Description

Come join our IT team as our Service Desk Specialist! In this opportunity you will use your customer service and IT skills to help our enterprise answer questions and resolve technical issues. Enjoy weekly pay, career growth opportunities, and health benefits.

Job Overview:

Provides 24/7 end-user computer support of Information Technology (IT) networks, software applications and hardware via phone, e-mail, and on-site. Support one hundred plus applications, both stand alone and network based, on seventy plus network servers contained in a predominantly Microsoft TCP/IP network. Take ownership of all incoming Incidents/Requests, and serve as the primary level of escalation. Accurately document, categorize, and prioritize incoming Incidents/Requests to ensure a prompt recovery within the specified Service Level Agreement. Escalate critical situations to the appropriate staff and initiate a conference call or bridge communication between involved parties if necessary. Monitors alerts from critical systems and takes action to ensure stability and uptime. Runs and monitors various system backups and conducts the daily backup tape rotation. Images and deploys desktop computers as a part of the life cycle process.

Outstanding Benefits & Awesome Perks:

• Enjoy competitive weekly pay, outstanding benefits and advancement opportunities.
• medical, dental, life and disability insurance
• onsite medical clinics and pharmacy
• 401(k) retirement plan
• paid time off
• wellness programs and more
• discounts on childcare, fuel, bus passes and fitness membership
• free uniforms
• free uniform cleaning
• tuition reimbursement

Who We Are:

Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Outstanding Benefits & Awesome Perks:

• Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise.
• medical, dental, life and disability insurance
• onsite medical clinics and pharmacy
• 401(k) retirement plan
• paid time off
• wellness programs and more
• discounts on childcare, fuel, bus passes and fitness membership
• free uniformsand free uniform cleaning
• tuition reimbursement

Who We Are:

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small.At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Job Requirements:

• Any combination of post-secondary education in Business, Information Technology or related IT field and network experience to equal 2 years.
• Must have excellent Customer Service Skills.
• Have excellent telephone, listening and communication skills.
• Help Desk and/or Call Center software experience (such as ACD, Magic and BMC)
• Knowledge of current network and desktop operating systems.
• Valid Class D driver’s license may be required with a good driving record.