24/7 IT Help Desk Specialist with Great Benefits

Mystic Lake & Little Six Casino; Minnesota; Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Health benefits

Onsite medical clinics

401(k) retirement plan

Paid time off

Wellness programs

Discounts on services

Free uniforms

Tuition reimbursement

Résumé du poste

Mystic Lake Casino Hotel & Little Six Casino is seeking a Service Desk Specialist to join our IT team in Prior Lake, MN. You will provide 24/7 end-user support via phone, email and on-site, supporting 100+ applications across 70+ servers in a Microsoft TCP/IP environment.

Responsibilities include owning Incidents/Requests, proper documentation and prioritization, monitoring system alerts, backups, and deploying/imaging desktops as part of lifecycle processes, with weekly pay and benefits

Qualifications

• Two years of combined post-secondary IT/business education and network experience.
• Excellent customer service and communication skills.
• Experience with help desk software (ACD, Magic, BMC) is preferred.
• Solid knowledge of current desktop operating systems and networks.

Responsabilités

• Provides 24/7 end-user computer support of IT networks, software applications and hardware via phone, e-mail, and on-site.
• Supports 100+ applications, both stand alone and network based, on 70+ network servers in a predominantly Microsoft TCP/IP network.
• Takes ownership of all incoming Incidents/Requests and serves as the primary level of escalation.
• Accurately documents, categorizes, and prioritizes incoming Incidents/Requests to ensure prompt recovery within SLA.
• Escalates critical situations to appropriate staff and initiates conference calls when necessary.
• Monitors alerts from critical systems and takes action to ensure stability and uptime.
• Runs and monitors backups and conducts daily backup tape rotation.
• Images and deploys desktop computers as part of the lifecycle process.

Connaissances

Customer service

Communication

Telephone skills

Outils

ACD

Magic

BMC

Description du poste

Mystic Lake Casino Hotel & Little Six Casino is seeking a Service Desk Specialist to join our IT team in Prior Lake, MN. You will provide 24/7 end-user support via phone, email and on-site, supporting 100+ applications across 70+ servers in a Microsoft TCP/IP environment.

Responsibilities include owning Incidents/Requests, proper documentation and prioritization, monitoring system alerts, backups, and deploying/imaging desktops as part of lifecycle processes, with weekly pay and benefits