24/7 IT Help Desk Specialist — Growth & Benefits

Shakopee-Mdewakanton-Sioux-Community; Prior Lake (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Onsite medical clinics

401(k) retirement plan

Paid time off

Wellness programs

Discounts

Uniforms provided

Tuition reimbursement

Job summary

Mystic Lake Casino Hotel® and Little Six Casino® are seeking a Service Desk Specialist in Prior Lake, MN to provide 24/7 end-user IT support across a Microsoft TCP/IP network. You’ll handle incidents via phone, email and on-site, document and prioritize requests, and escalate where needed.

Role includes monitoring system alerts, executing backups, and imaging/deploying desktops within the lifecycle process. Weekly pay and robust benefits accompany opportunities for growth.

Qualifications

• Any combination of post-secondary education in IT or related field and network experience to equal 2 years.
• Excellent customer service skills.
• Excellent telephone, listening and communication skills.
• Help Desk and/or Call Center software experience (ACD, Magic and BMC).
• Knowledge of current network and desktop operating systems.
• Valid Class D driver’s license may be required with a good driving record.

Responsibilities

• Provide 24/7 end-user IT support via phone, email, and on-site.
• Own and prioritize incoming Incidents/Requests to meet SLA.
• Escalate critical issues and coordinate conference calls when needed.
• Monitor system alerts and ensure uptime; perform backups and rotations.
• Image and deploy desktop computers as part of the lifecycle process.

Skills

Customer service

Communication skills

Telephone skills

Education

IT related post-secondary education

Tools

ACD

Magic

BMC

Job description

Mystic Lake Casino Hotel® and Little Six Casino® are seeking a Service Desk Specialist in Prior Lake, MN to provide 24/7 end-user IT support across a Microsoft TCP/IP network. You’ll handle incidents via phone, email and on-site, document and prioritize requests, and escalate where needed.

Role includes monitoring system alerts, executing backups, and imaging/deploying desktops within the lifecycle process. Weekly pay and robust benefits accompany opportunities for growth.