Application Support Specialist - 24/7 Mission-Critical IT

Treasure Island Hotel Casino; Las Vegas (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

Treasure Island Hotel Casino is seeking an experienced IT Help Desk professional to manage the trouble queue, prioritize issues, and drive resolution with rapid turnaround. You will coordinate with vendors and IT teammates to diagnose root causes and implement solutions for end users across the property.

You will function as a second-tier support resource and act as the central hub for Treasure Island IT and applications, ensuring service levels and documentation are kept up to date in a

Qualifications

• 2 years corporate IT environment in a customer service role or equivalent experience.
• Experience managing vendors supplying support to a 24/7 mission critical environment.
• Hospitality and/or Casino industry experience preferred.

Responsibilities

• Actively work trouble queue ensuring issues are prioritized and resolved to customer’s satisfaction.
• Partner with IT team members and vendors to resolve problem tickets and determine root cause.
• Provide second tier support for the User Support Specialist Group and assist the IT Systems Engineer as needed.
• Act as primary hub to Treasure Island IT and the application vendor, maintaining integrity and efficiency of the application.
• Identify areas to reduce cost and improve efficiency in the business environment.
• Provisioning user accounts to various applications and maintaining documentation.
• Troubleshoot application and system software and hardware issues.

Skills

Customer service

Vendor management

Problem solving

End-user support

Communication

ITIL familiarity

Team collaboration

Windows OS navigation

Education

College degree or equivalent experience

Tools

SQL Server

Office applications

ITIL processes and tools

Job description

Treasure Island Hotel Casino is seeking an experienced IT Help Desk professional to manage the trouble queue, prioritize issues, and drive resolution with rapid turnaround. You will coordinate with vendors and IT teammates to diagnose root causes and implement solutions for end users across the property.

You will function as a second-tier support resource and act as the central hub for Treasure Island IT and applications, ensuring service levels and documentation are kept up to date in a