Technical Support Specialist

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Wellness program

Tuition reimbursement

Uniforms

Uniform cleaning

Discounts on childcare

Bus passes

Fitness membership

Onsite clinics

Job summary

Mystic Lake Casino Hotel seeks a Service Desk Specialist to provide 24/7 end-user support for a Microsoft-based IT environment. You will handle incidents via phone, email, and on-site, document and escalate as needed, and help keep systems running smoothly.

The role emphasizes customer service and technical proficiency across networks, software, and desktops, with weekly pay and a robust benefits package including medical, dental, 401(k), paid time off and tuition assistance.

Qualifications

• Minimum 2 years of post-secondary education in IT, business, or related field.
• Excellent customer service skills and strong communication abilities.
• Familiarity with Help Desk or Call Center software and current networks/desktops.

Responsibilities

• Provide 24/7 end-user support for IT networks, software and hardware via phone, email and on-site.
• Accurately document, categorize and prioritize incidents; take ownership and escalate when needed.
• Monitor systems, backups, and deploy images; ensure timely resolution and uptime.

Skills

Customer service

Communication skills

Problem solving

Education

2 years post-secondary education in IT/Business

Tools

ACD

Magic

BMC

Job description

Description

Come join our IT team as our Service Desk Specialist! In this opportunity you will use your customer service and IT skills to help our enterprise answer questions and resolve technical issues. Enjoy weekly pay, career growth opportunities, and health benefits.

Job Overview: Provides 24/7 end-user computer support of Information Technology (IT) networks, software applications and hardware via phone, e-mail, and on-site. Support one hundred plus applications, both stand alone and network based, on seventy plus network servers contained in a predominantly Microsoft TCP/IP network. Take ownership of all incoming Incidents/Requests, and serve as the primary level of escalation. Accurately document, categorize, and prioritize incoming Incidents/Requests to ensure a prompt recovery within the specified Service Level Agreement. Escalate critical situations to the appropriate staff and initiate a conference call or bridge communication between involved parties if necessary. Monitors alerts from critical systems and takes action to ensure stability and uptime. Runs and monitors various system backups and conducts the daily backup tape rotation. Images and deploys desktop computers as a part of the life cycle process.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Job Requirements:

• Any combination of post-secondary education in Business, Information Technology or related IT field and network experience to equal 2 years.


• Must have excellent Customer Service Skills.


• Have excellent telephone, listening and communication skills.


• Help Desk and/or Call Center software experience (such as ACD, Magic and BMC)


• Knowledge of current network and desktop operating systems.


• Valid Class D driver’s license may be required with a good driving record.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online