24/7 Intelligence Systems Support Specialist
CACI International
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Job summary
CACI International invites you to join the FADE team as a 24/7 User Support and System Specialist. You will apply operational Intelligence Community knowledge to keep critical applications running around the clock, provide first-line troubleshooting, and support mission-critical systems in rotating shifts.
The role requires TS/SCI with polygraph, 5+ years IC experience, and a customer-service mindset. You will bridge users and developers, monitor tools like Grafana and Kibana, and contribute
Qualifications
- Active TS/SCI clearance with polygraph is required.
- 5+ years of Military or Intelligence Community experience in at least one discipline.
- Customer service mindset and strong problem-solving and communication skills.
- Willing to rotate 24/7 shifts including nights, weekends and holidays.
- Familiarity with FADE Applications and monitoring tools like Grafana or Kibana is a plus.
Responsibilities
- Provide first-line troubleshooting of software issues for Intelligence professionals.
- Support mission-critical systems 24/7 through rotating shifts.
- Bridge the gap between users and developers with intelligence expertise.
- Monitor and maintain multiple security domains and applications.
- Communicate complex technical concepts clearly to intelligence professionals.
- Contribute valuable field expertise to enhance future software development.
Skills
Education
Tools
Job description
CACI International invites you to join the FADE team as a 24/7 User Support and System Specialist. You will apply operational Intelligence Community knowledge to keep critical applications running around the clock, provide first-line troubleshooting, and support mission-critical systems in rotating shifts.
The role requires TS/SCI with polygraph, 5+ years IC experience, and a customer-service mindset. You will bridge users and developers, monitor tools like Grafana and Kibana, and contribute
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