24/7 User Support and System Specialist

CACI International; Denver (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

CACI International invites you to join the FADE team as a 24/7 User Support and System Specialist. You will apply operational Intelligence Community knowledge to keep critical applications running around the clock, provide first-line troubleshooting, and support mission-critical systems in rotating shifts.

The role requires TS/SCI with polygraph, 5+ years IC experience, and a customer-service mindset. You will bridge users and developers, monitor tools like Grafana and Kibana, and contribute

Qualifications

• Active TS/SCI clearance with polygraph is required.
• 5+ years of Military or Intelligence Community experience in at least one discipline.
• Customer service mindset and strong problem-solving and communication skills.
• Willing to rotate 24/7 shifts including nights, weekends and holidays.
• Familiarity with FADE Applications and monitoring tools like Grafana or Kibana is a plus.

Responsibilities

• Provide first-line troubleshooting of software issues for Intelligence professionals.
• Support mission-critical systems 24/7 through rotating shifts.
• Bridge the gap between users and developers with intelligence expertise.
• Monitor and maintain multiple security domains and applications.
• Communicate complex technical concepts clearly to intelligence professionals.
• Contribute valuable field expertise to enhance future software development.

Skills

Customer service mindset

Problem-solving

Communication skills

Flexibility for 24/7 shifts

Military/IC experience

Education

TS/SCI with polygraph

Security+ certification

Tools

Grafana

Kibana

FADE Applications

Software testing

Job description

Job Title: 24/7 User Support and System Specialist

Job Category: Intelligence

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

Anticipated Posting End: 11/10/2026

Opportunities

Join the Fusion Analysis and Development Effort (FADE) as our 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications running smoothly around the clock!

Responsibilities:

• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting of software issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate complex technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Qualifications:

• Required: Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skills
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
• Desired: Experience with Grafana, Kibana, or similar monitoring tools
• Desired: Familiarity with FADE Applications
• Desired: Software testing experience
• Desired: Security+ certification

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

The proposed salary range for this position is: $75,200 - 158,100 USD

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.