24/7 User Support and System Specialist

CACI International Inc; Denver (CO); On-site; USD 75,200 - 158,100; Full time

Benefits offered by this job

Flexible time off benefits

Robust learning resources

High-performance culture

Job summary

CACI International Inc in Denver, Colorado, is seeking a 24/7 User Support and System Specialist to provide exceptional support for critical intelligence applications. This role requires an active TS/SCI with polygraph, along with 5+ years of experience in the Military or Intelligence Community. You will troubleshoot software issues, ensure operational readiness, and maintain communication with users. CACI offers a culture of integrity and flexible time off benefits, along with competitive pay ranging from $75,200 to $158,100 USD.

Qualifications

• Active TS/SCI with polygraph.
• 5+ years of Military or Intelligence Community experience.
• Expertise in at least one intelligence discipline.

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals.
• Troubleshoot software issues in real-time.
• Support Mission-critical Systems 24/7.

Skills

Problem-Solving Abilities

Customer Service Mindset

Communication Skills

Flexibility for 24/7 Shifts

Operational Intelligence Knowledge

Tools

Grafana

Kibana

Security+ certification

Job description

Job Title: 24/7 User Support and System Specialist

Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular

Opportunity

Join the Fusion Analysis and Development Effort (FADE) as our 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission‑critical. We need your expertise to keep our vital Intelligence Applications running smoothly around the clock!

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real‑time through first-line troubleshooting of software issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate complex technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Required Qualifications

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem‑Solving Abilities and Communication Skills
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Desired Qualifications

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiarity with FADE Applications
• Software testing experience
• Security+ certification

Additional Information

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

Benefits and Culture

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.

Pay Range

$75,200 - 158,100 USD

Ca­ci is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.