24/7 Guest Experience Agent

Starwood Hotels; Seattle (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Starwood Hotels in Seattle is seeking a friendly Call Center / PBX Agent to field hotel calls, direct them appropriately, and relay critical information to guests and staff to ensure smooth operations. You’ll assist arrivals and departures, including airport transfers and luggage storage.

Candidates should have at least one year in a similar guest-service role, be a team player, detail-oriented, and capable of multitasking in a 24-hour operation.

Qualifications

• At least 1 year of experience in guest or customer service.
• Ability to work in a 24-hour operation.
• Experience in hospitality or call center is a plus.
• Second language is a plus.

Responsibilities

• Field hotel calls and direct them to the correct department.
• Communicate critical information to guests and staff as needed.
• Assist with arrivals and departures, airport transfers, and luggage storage.

Skills

Guest service

Team player

Multitasking

Attention to detail

Communication

Job description

Starwood Hotels in Seattle is seeking a friendly Call Center / PBX Agent to field hotel calls, direct them appropriately, and relay critical information to guests and staff to ensure smooth operations. You’ll assist arrivals and departures, including airport transfers and luggage storage.

Candidates should have at least one year in a similar guest-service role, be a team player, detail-oriented, and capable of multitasking in a 24-hour operation.