24/7 Hospitality Call Center Agent

1 Hotels Group; Seattle (WA); Presencial; USD 40 000 - 50 000; Tempo integral

Resumo da oferta

Starwood Hotels in Seattle seeks a Call Center / PBX Agent to field hotel calls, direct them to the right department, and communicate essential information to guests and staff. The role emphasizes superior service, organization, and attention to detail in a fast-paced environment.

With at least 1 year of similar experience, you thrive in a team setting, multitask well, and are capable of handling 24-hour operations. A second language is a plus for this position.

Qualificações

• Minimum 1 year of similar work experience.
• Experience in guest or customer service.
• Ability to speak a secondary language is a plus.

Responsabilidades

• Field hotel calls and direct them appropriately.
• Communicate critical information to guests and staff as needed.
• Assist guests with arrival and departure details and provide on-the-spot solutions.
• Support 24-hour operation with a calm, professional demeanor.

Conhecimentos

Customer service

Communication

Team player

Multitasking

Fluent English

Descrição da oferta de emprego

Starwood Hotels in Seattle seeks a Call Center / PBX Agent to field hotel calls, direct them to the right department, and communicate essential information to guests and staff. The role emphasizes superior service, organization, and attention to detail in a fast-paced environment.

With at least 1 year of similar experience, you thrive in a team setting, multitask well, and are capable of handling 24-hour operations. A second language is a plus for this position.