GSOC Operator — Security Dispatch & CCTV Expert

PalAmerican Security; Phoenix (AZ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Paid training

On-site work environment

Job summary

PalAmerican Security is seeking a highly capable GSOC Operator to monitor alarms, oversee CCTV and access control systems, and coordinate rapid responses to incidents. You will maintain detailed incident logs and reports while using radios, phones, and computer systems to ensure timely communications.

The role emphasizes staying calm under pressure, delivering strong customer service, and contributing to after-hours dispatch support. Benefits include comprehensive coverage and paid training.

Qualifications

• U.S. citizenship and minimum age 18.
• 1-2 years of security or related work experience.
• Strong multitasking abilities and customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor and dispatch security and fire alarms, ensuring prompt and accurate response.
• Operate and oversee CCTV, alarm receiving equipment, and integrated access control systems.
• Maintain detailed logs and prepare reports on incidents and emergencies.
• Use communication tools such as two-way radios, telephones, and computer systems effectively.
• Make emergency notifications and coordinate response teams following established protocols.
• Monitor news outlets and intelligence software for crisis and emergency updates.
• Support after-hours dispatching of facilities personnel and contractors as needed.

Skills

Citizenship verification

Customer service experience

Verbal and written communication

Multitasking abilities

High-stress composure

Education

Security Officer certification

Tools

CCTV systems

Alarm receiving equipment

Access control systems

Job description

PalAmerican Security is seeking a highly capable GSOC Operator to monitor alarms, oversee CCTV and access control systems, and coordinate rapid responses to incidents. You will maintain detailed incident logs and reports while using radios, phones, and computer systems to ensure timely communications.

The role emphasizes staying calm under pressure, delivering strong customer service, and contributing to after-hours dispatch support. Benefits include comprehensive coverage and paid training.