24/7 Government Travel Support Specialist

TechOp Solutions International; Washington (District of Columbia); Hybrid; USD 41,000 - 53,000; Full time

Job summary

TechOp Solutions International seeks motivated Customer Service Representatives to support a 24/7 contact center. Ideal candidates are tech-savvy, detail-oriented, and focused on delivering excellent service to travelers on government-managed applications, re-entry, and visa renewal topics.

Responsibilities include responding to live inquiries, using approved templates, entering data into the database with correct grammar, routing inquiries, and explaining how to file government claims. U.S.

Qualifications

• Bachelor's degree from an accredited college or university.
• At least two years of customer service experience.
• Proficiency in navigating web-based applications.
• Excellent verbal and written communication skills.
• Strong technical aptitude.
• U.S. citizenship and security eligibility required.

Responsibilities

• Provide timely, accurate responses to travelers on government-managed applications, re-entry, and visa topics.
• Respond to live inquiries using approved reference materials and responses.
• Enter information into the customer database with correct grammar; record up to five resolutions.
• Route reportable communications to the appropriate department.
• Explain how to file claims with the government.
• Perform other duties as assigned.

Skills

Customer service experience

Verbal & written communication

Web-based applications

Technical aptitude

Citizenship / security eligibility

Education

Bachelor’s degree (BA/BS)

Job description

TechOp Solutions International seeks motivated Customer Service Representatives to support a 24/7 contact center. Ideal candidates are tech-savvy, detail-oriented, and focused on delivering excellent service to travelers on government-managed applications, re-entry, and visa renewal topics.

Responsibilities include responding to live inquiries, using approved templates, entering data into the database with correct grammar, routing inquiries, and explaining how to file government claims. U.S.