Global Travel CSR: 24/7 Support & Growth

TechOp Solutions International; Washington (District of Columbia); On-site; USD 41,000 - 53,000; Full time

Job summary

TechOp Solutions International in Washington, DC seeks motivated Customer Service Representatives to support a 24/7 contact center providing government travel and immigration assistance. The role emphasizes accurate information handling and customer care.

Ideal candidates will hold a BA/BS, have at least two years of customer service experience, and demonstrate strong verbal and written communication. Proficiency with web-based applications and US citizenship are required.

Qualifications

• U.S. citizenship is required.
• Must meet security eligibility requirements.
• Bachelor of Arts or Bachelor of Science degree from an accredited college or university is required.
• At least two years of customer service experience is required.
• Proficiency in navigating and using web-based applications.
• Excellent verbal communication and writing skills.
• Strong technical aptitude.

Responsibilities

• Provide timely, accurate responses to travelers worldwide regarding government-managed applications, re-entry, visa renewal services, and other travel and immigration topics.
• Respond to live inquiries using approved reference materials and responses.
• Identify and address all questions and concerns in customer emails using government-approved response templates.
• Accurately enter information into the customer database using correct grammar and spelling.
• Route reportable communications to the appropriate department.
• Answer customer questions, provide referrals, and clarify policies and procedures.
• Provide general travel assistance information.
• Explain how to file claims with the government.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Technical aptitude

Web applications

Education

BA/BS degree

Job description

TechOp Solutions International in Washington, DC seeks motivated Customer Service Representatives to support a 24/7 contact center providing government travel and immigration assistance. The role emphasizes accurate information handling and customer care.

Ideal candidates will hold a BA/BS, have at least two years of customer service experience, and demonstrate strong verbal and written communication. Proficiency with web-based applications and US citizenship are required.