24/7 Global HR Live Support Advisor

Amazon; Indiana (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Amazon seeks an HR Contact Center Professional to deliver superior service to Amazon employees, applicants, and candidates globally. You will handle live calls and chats, resolve HR inquiries, and provide confidential support with empathy and tact.

Ideal candidates have strong communication skills, multitasking ability, and experience in customer service or HR. The role involves varied shifts to support 24/7 operations and adherence to privacy standards.

Qualifications

• Bachelor's degree or Advanced Degree required.
• 6+ months of customer service experience.
• 6+ months of human resources experience.
• Flexible with schedule including evenings, weekends, and/or holidays.

Responsibilities

• Handle a high volume of live contacts via phone and chat.
• Refer to documentation and escalate when needed.
• Build trust through empathetic, personalized conversations.
• Respond promptly to urgent issues with proper documentation.
• Balance process adherence with employee needs in real‑time.
• Collaborate with partner teams to resolve cross‑functional issues.
• Maintain high performance metrics (e.g., first-contact resolution, customer satisfaction).
• Adhere to schedules to support 24/7 operations.
• Work across shifts to support a global workforce.

Skills

Customer service

Communication (verbal & written)

Multitasking

Problem-solving

Empathy

Education

Bachelor's degree or Advanced Degree

Tools

Microsoft Office

CRM systems

Job description

Amazon seeks an HR Contact Center Professional to deliver superior service to Amazon employees, applicants, and candidates globally. You will handle live calls and chats, resolve HR inquiries, and provide confidential support with empathy and tact.

Ideal candidates have strong communication skills, multitasking ability, and experience in customer service or HR. The role involves varied shifts to support 24/7 operations and adherence to privacy standards.