Time & Attendance Operations Specialist

Amazon; Indiana; Sur place; USD 42 000 - 55 000; Plein temps

Résumé du poste

Amazon is seeking a Time and Attendance Operations Administrator to support our global workforce. You will manage employee time records and assist via case, chat, and phone channels across multiple facilities.

The role requires handling HR queries and applying attendance policies with strict attention to confidentiality and accuracy. Strong communication, organizational skills, and experience in customer service or HR are essential.

Qualifications

• 6+ months of human resources experience
• 6+ months of customer service experience
• Bachelor's degree or equivalent
• 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.
• Speak, write, and read fluently in English

Responsabilités

• Resolve employee inquiries about time and attendance and HR queries via phone and chat
• Maintain accurate data entry for attendance management
• Document records in the service case management system and apply attendance policies
• Communicate clearly in English and contribute to service improvements

Connaissances

HR experience

Customer service

MS Office

Attention to detail

English fluency

Formation

Bachelor's degree or equivalent

Outils

Microsoft Excel

Office suite

Description du poste

Amazon is seeking a Time and Attendance Operations Administrator to support our global workforce. You will manage employee time records and assist via case, chat, and phone channels across multiple facilities.

The role requires handling HR queries and applying attendance policies with strict attention to confidentiality and accuracy. Strong communication, organizational skills, and experience in customer service or HR are essential.