Patient Access Specialist

Bowen Health; Pierceton (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Bowen Health is seeking a Patient Access Specialist for its 24/7 Psychiatric Hospital and Crisis Receiving and Stabilization Services. You will provide positive patient experiences at registration, assist with insurance, coverage, and scheduling, and support discharge planning from the front desk.

The role requires 2 years of office/financial experience, HS diploma or GED, and possibly a relevant certificate. A navigator license and revenue cycle training are preferred.

Qualifications

• High School Diploma or GED required.
• Two years of office and financial experience preferred.
• Certificate in Revenue Cycle or Utilization Management preferred; Navigator license preferred.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.

Responsibilities

• Provide consistent, friendly, and professional presence at the front desk.
• Assist all patients, visitors, and contractors to check-in and out of the building.
• Communicate with staff in all departments about arrival and departures of patients, visitors, and contractors.
• Register, check-in, and schedule patients for services.
• Gather required insurance, identification, legal documentation, and consents for registration into programs.
• Support patients with accessing healthcare coverage.
• Assist with monitoring patient charts for complete and thorough documentation needed for the authorization and billing process.
• Submit documentation to insurance providers for authorization of services.
• Other duties as assigned.

Skills

Front desk experience

Customer service

Education

High School Diploma or GED

Associate’s Degree or higher (preferred)

Job description

This is a 24/7-hour facility. Flexible schedule for 12-hour shifts.

The Patient Access Specialist will provide positive and consistent patient experience for registration, utilization review, discharge planning, and administrative support for the Psychiatric Hospital and Crisis Receiving and Stabilization Services.

Duties/Responsibilities:

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Provide consistent, friendly, and professional presence at the front desk.
• Assist all patients, visitors, and contractors to check-in and out of the building.
• Communicate with staff in all departments about arrival and departures of patients, visitors, and contractors
• Register, check-in, and schedule patients for services
• Gather required insurance, identification, legal documentation, and consents for registration into programs
• Support patients with accessing healthcare coverage
• Assist with monitoring patient charts for complete and thorough documentation needed for the authorization and billing process
• Submit documentation to insurance providers for authorization of services.
• Other duties as assigned.

Physical Requirements:

• Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
• The normal work routine has a minimal ergonomic risk for repetitive motion impairment.
• The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.

Required Qualifications:

• Education: High School Diploma or GED required. Associate’s Degree or higher in a business or healthcare-related field preferred.
• Experience: Prefer two (2) years of office and financial experience.
• Certificate or Professional License:
  • Certificate in Revenue Cycle or Utilization Management preferred
  • Navigator license preferred.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care

Qualifications

Education

Preferred

AS or better.

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.