Emergency Facilities Dispatcher II

UMass Amherst; Amherst (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

UMass Amherst is seeking a Communications Dispatcher II (Facilities Services) to operate with independence in the 24/7/365 Facilities Service Center. You will handle campus facilities inquiries, dispatch maintenance staff, review online service requests, and support emergency notifications and card access monitoring.

Strong customer service, calm under pressure, and the ability to coordinate with UMPD, EH&S, and facilities personnel are essential.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of office experience.
• Ability to speak, read, and write English clearly.

Responsibilities

• Serve as the full-time primary contact for campus facilities questions.
• Evaluate concerns and dispatch appropriate maintenance, custodial, or contractor personnel.
• Respond promptly to emergencies with facilities personnel coordination.
• Relay maintenance requests to field staff and coordinate with UMPD, EH&S, and vendors.
• Manage off-hour access control and card access monitoring.

Skills

Customer service

Office experience

English language

Computer skills

Education

High School diploma or equivalent

Tools

CMMS

Microsoft Office

Job description

UMass Amherst is seeking a Communications Dispatcher II (Facilities Services) to operate with independence in the 24/7/365 Facilities Service Center. You will handle campus facilities inquiries, dispatch maintenance staff, review online service requests, and support emergency notifications and card access monitoring.

Strong customer service, calm under pressure, and the ability to coordinate with UMPD, EH&S, and facilities personnel are essential.