24/7 Facilities Dispatch & Emergency Response

University of Massachusetts Amherst; Amherst (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

The Communications Dispatcher II (Facilities Services) at University of Massachusetts Amherst operates with considerable independence to run the 24/7/365 Facilities Service Center, handling campus facilities inquiries, dispatching field staff, and processing online service requests.

They monitor alarms and card access, coordinate emergency responses, and produce reports from CMMS and logs while assisting in training new full-time staff and supporting campus operations.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of office experience.
• Proficient in English (reading/writing/speaking).
• Strong interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Ability to multi-task, think critically and problem solve.
• Sound judgement for emergency dispatch and coordination.
• Proficient with Microsoft Office suite.

Responsibilities

• Serve as the full-time primary contact for campus facilities questions.
• Evaluate concerns and initiate appropriate responses, including task assignments.
• Respond to emergencies coordinating facilities personnel.
• Relay maintenance calls to field staff and agencies.
• Monitor card access, entry systems, and door security procedures.
• Create reports from CMMS and service logs.
• Prepare correspondence, reports, and financial data using computers.
• Train new full-time staff on protocols and procedures.
• Support 24/7/365 operations and schedule coverage.
• Collaborate on policies to enhance operational effectiveness.

Skills

Customer service

Office experience

English proficiency

Interpersonal skills

Working under pressure

Critical thinking

Sound judgement

Organization & planning

Independent worker

Willingness to learn

Education

High School diploma

Tools

Microsoft Office

Job description

The Communications Dispatcher II (Facilities Services) at University of Massachusetts Amherst operates with considerable independence to run the 24/7/365 Facilities Service Center, handling campus facilities inquiries, dispatching field staff, and processing online service requests.

They monitor alarms and card access, coordinate emergency responses, and produce reports from CMMS and logs while assisting in training new full-time staff and supporting campus operations.