Facilities Dispatch & Operations Specialist — Evenings

The Pennsylvania State University; State College (Centre County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits package

Job summary

The Pennsylvania State University is seeking a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching emergency and routine maintenance service requests. This role is part of the Office of Physical Plant Work Reception Center and works a second shift of two 12-hour shifts and two 8-hour shifts, including night, weekend, and holiday coverage.

Responsibilities include prioritizing requests, dispatching technicians, using internal systems

Qualifications

• GED or HS diploma required.
• 2+ years of relevant experience.
• No certifications required.

Responsibilities

• Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication.
• Dispatch skilled trades technicians using a 2-way radio system and telephone communications.
• Utilize customized software systems and other internal databases to create work orders, track service requests, and maintain records.
• Track progress of active work orders, follow up for updates, and ensure accurate closure of completed jobs.
• Analyze submitted and completed work orders, conduct trends analysis, and present findings.
• Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies.
• Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays.
• Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors and employee key usage.
• Generate and distribute routine logs and reports.
• Assist with the coordination of emergency events, including completing emergency event documentation and organizing resources needed for repairs.
• Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed.
• Maintain administrative records, support office projects, and ensure compliance with University policies and procedures.
• Provide essential services on-site desk coverage during university closures, delays, holidays, and other critical operational periods.

Education

General Equivalency Diploma (GED) or High School (HS)

Job description

The Pennsylvania State University is seeking a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching emergency and routine maintenance service requests. This role is part of the Office of Physical Plant Work Reception Center and works a second shift of two 12-hour shifts and two 8-hour shifts, including night, weekend, and holiday coverage.

Responsibilities include prioritizing requests, dispatching technicians, using internal systems