24/7 Facilities Help Desk Coordinator

Northeastern University; Boston (MA); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Northeastern University Boston is seeking a Facilities Customer Service Coordinator to join the 24/7 Facilities Customer Service Center (FCSC). This on-site role handles visitor needs, work requests, keys, alarms, and emergency response, operating within a fast-paced campus environment.

You will greet visitors, route calls, record work orders, and assist with energy monitoring and basic CMMS tasks. The schedule is 40 hours weekly, Tuesday through Saturday, 2:30 PM–11:00 PM, with mandatory

Qualifications

• High School diploma or GED and two years of customer service experience.
• Ability to effectively interact and clearly communicate with people at various levels.
• Ability to follow procedures and verbal directions.
• Basic computer skills and willingness to learn new software.
• Accurate typing and data entry skills.
• Team player who can work independently in a fast-paced environment.

Responsibilities

• Greet visitors and address their needs per procedures.
• Field incoming calls and route to appropriate parties.
• Accept, record, distribute, and process work requests and dispatch personnel.
• Operate two-way radio, dispatch, and paging systems.
• Administer sign out/return of keys and keycards; encode cards.
• Monitor energy management system and emergency alarms.

Skills

Customer service

Communication

Typing

Data entry

Education

High school diploma or GED

Tools

CMMS

Job description

Northeastern University Boston is seeking a Facilities Customer Service Coordinator to join the 24/7 Facilities Customer Service Center (FCSC). This on-site role handles visitor needs, work requests, keys, alarms, and emergency response, operating within a fast-paced campus environment.

You will greet visitors, route calls, record work orders, and assist with energy monitoring and basic CMMS tasks. The schedule is 40 hours weekly, Tuesday through Saturday, 2:30 PM–11:00 PM, with mandatory