24/7 Exchange Support Engineer – FIX, APIs & Linux

Crypto.com; United States; Remoto; USD 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

Crypto.com is seeking a Production Support engineer to maintain 24x7 trading systems and ownership of the production environment across Exchange platform, Risk, Backoffice, and Market data. You will deliver L2/L3 support to Sales, Business Users, and institutional clients, manage incidents, and drive process improvements.

The role requires strong technical skills in UNIX, SQL, APIs, FIX protocol, and monitoring tools, with an emphasis on ITIL-aligned incident handling and ability to work under

Competenze

• 2+ years of production support experience preferably within the Banking or Financial Service industry.
• Technical Skills: UNIX commands, SQL, Bash/Python scripting; FIX protocol and APIs are required.
• Strong knowledge of Linux/Java based systems with exposure to Cloud and DevOps utilities.
• Experience with monitoring/visualization/scheduling tools: Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace.
• ITIL certification preferred; strong incident handling and troubleshooting skills.
• Excellent written and verbal English communication; able to interface with multiple teams.
• Experience supporting Trading Systems (OMS/EMS) across equities, derivatives, FX or crypto.
• Ability to work under pressure with multiple priorities and tight deadlines.
• Self-starter who learns quickly; open to shift work and weekend support.

Mansioni

• User Management: provide technical support to Sales, Business Users, Institutional and Retail customers focusing on application/API support.
• Incident Management: own production incidents end-to-end and coordinate with relevant teams for timely resolution.
• Process Management: own release activities, participate in audits and execute BCP exercises.
• Operations Management: monitor and automate alerts to maintain system stability and uptime.
• Continuous Improvement: identify improvements, automate tasks, and raise service levels.

Conoscenze

Unix commands

SQL

Bash scripting

Python scripting

APIs

FIX protocol

Linux

DevOps tools

ITIL

Communication skills

Trading systems domain

Strumenti

Grafana

Prometheus

Control-M

ITRS Geneos

Dynatrace

Descrizione del lavoro

Crypto.com is seeking a Production Support engineer to maintain 24x7 trading systems and ownership of the production environment across Exchange platform, Risk, Backoffice, and Market data. You will deliver L2/L3 support to Sales, Business Users, and institutional clients, manage incidents, and drive process improvements.

The role requires strong technical skills in UNIX, SQL, APIs, FIX protocol, and monitoring tools, with an emphasis on ITIL-aligned incident handling and ability to work under