Trading Platform Production Support Engineer

Crypto.com; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan with employer match

Health, dental, vision, life/disabilty

Work Flexibility: hybrid set-up

Internal mobility program

Job summary

Crypto.com in New York seeks an Application Support Engineer to maintain availability and performance of production and demo trading environments. You will partner with trading service providers, market makers, and internal teams to triage incidents, monitor systems, and support daily operations.

The role requires 2–5 years in production/trading support, strong SQL skills, and experience with APIs/log data. Occasional nights/weekends may be required; hybrid work setup offered.

Qualifications

• 2–5 years of experience in production software support, trading support, or market monitoring.
• Experience with trading platforms, prediction markets, exchanges, or real-time environments.
• Hands-on experience with SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools.
• Strong troubleshooting and incident-management skills in an SLA-driven environment.
• Excellent written and verbal communication, able to explain complex issues to non-technical stakeholders.
• Willingness to occasionally work nights and weekends.

Responsibilities

• Partner Support: act as technical point of contact for partner channels and incidents.
• Production Support & Monitoring: remote management and support for Production and Demo environments.
• Daily Operations: process scheduling, settlement, and end-of-day procedures.
• Incident & Problem Management: triage, troubleshoot, and drive resolution.
• Performance Tuning: monitor and optimize system performance.
• Change & Release Support: assist with upgrades and release validation.
• Shift Handover & Documentation: maintain runbooks and SOPs.
• Process Improvement & Automation: develop tools and automate workflows.
• Collaboration: work with Development, QA, Infra, and partner teams.

Skills

SQL

API/Webhooks

Incident management

Communication skills

Trading platforms

Shift/night rotation

Job description

Crypto.com in New York seeks an Application Support Engineer to maintain availability and performance of production and demo trading environments. You will partner with trading service providers, market makers, and internal teams to triage incidents, monitor systems, and support daily operations.

The role requires 2–5 years in production/trading support, strong SQL skills, and experience with APIs/log data. Occasional nights/weekends may be required; hybrid work setup offered.