24/7 Emergency Vet Client Care Liaison

Thrive Pet Care; Austin (TX); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-parent leave

Backup childcare support

Fertility/family planning discounts

Free CE courses

Pet perks and veterinary service-disks

Student loan support tools

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Care Liaison for the Emergency Department at Pet Specialists of Austin in Austin, TX. This role bridges the clinical team and pet parents—helping families understand care plans, estimates, and hospital updates from admission through discharge.

Experience in veterinary settings and strong client service are essential. You’ll coordinate visits, explain billing options, and support patient care with compassionate, clear communication both in

Qualifications

• High school diploma or GED required.
• At least 3 years of experience as a veterinary technician or assistant; LVT preferred.
• Emergency or specialty vet med experience preferred.
• At least 3 years of customer service experience required.
• Excellent written and verbal communication skills, including the ability to explain medical and financial information under the clinical team’s guidance.
• Compassionate, personable approach and the ability to respond thoughtfully during sensitive client conversations.
• Strong organization and ability to manage competing priorities in a fast-paced hospital.
• Initiative, dependable follow-through, and a collaborative approach to supporting clients and teammates.

Responsibilities

• Connect clients with the clinical team in person and by phone, sharing updates and answering questions under veterinary direction.
• Explain care standards, services, treatment estimates, payment options, and billing updates.
• Coordinate pet parent visits, transfers to specialty services, and specialty appointments.
• Track laboratory results and relay results to clients as directed by the veterinarian.
• Review discharge plans and explain home care, medications, and potential side effects to clients.
• Accurately prepare and dispense prescribed medications under veterinary direction and within scope.
• Update referring veterinarians and ensure clinical summaries are shared electronically for continuity of care.
• Audit hospital charges and reconcile with payments.
• Support daily hospital operations, including phones, check-in/out, cleaning, and rounds.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Compassionate care

Education

High school diploma or GED

LVT preferred

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Care Liaison for the Emergency Department at Pet Specialists of Austin in Austin, TX. This role bridges the clinical team and pet parents—helping families understand care plans, estimates, and hospital updates from admission through discharge.

Experience in veterinary settings and strong client service are essential. You’ll coordinate visits, explain billing options, and support patient care with compassionate, clear communication both in