Emergency Vet Care Liaison & Client Advocate

Thrive Pet Healthcare; Round Rock (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Pet perks and discounts

Job summary

Thrive Pet Healthcare seeks a Veterinary Patient Care Liaison at Heart of Texas Veterinary Specialty Center in Round Rock, TX. This role connects the clinical team with clients, coordinating updates, explaining estimates and billing, and guiding families through discharge instructions.

You will support patient care and hospital operations, with strong emphasis on communication, organization, and teamwork in a busy, compassionate environment.

Qualifications

• High school diploma or GED required; LVT credential preferred.
• At least 3 years of experience as a veterinary technician or veterinary assistant.
• At least 3 years of customer service experience.
• Veterinary emergency and critical care experience preferred.

Responsibilities

• Explain treatment estimates, hospital charges, and payment options; provide billing updates in person or by phone.
• Provide patient updates, answer medical questions under veterinarian direction, and share laboratory and culture results at the veterinarian’s request.
• Coordinate pet parent visits and patient transfers to specialty services.
• Update referring veterinarians by phone and ensure clinical summaries are prepared and shared by email or online.
• Review discharge instructions with the veterinarian, then explain home care, prescribed medications, and potential side effects to clients and address questions before discharge.
• Explain veterinary care standards and hospital services, including specialty appointments.
• Dispense prescribed medications accurately and notify the veterinarian when laboratory results are available.
• Check charges for accuracy, process outpatient charges, reconcile payments, and collect outstanding balances.
• Support phones, patient check-in/out, patient care, and hospital cleanliness as needed; participate in patient rounds and staff and department meetings.
• Assist with additional responsibilities as needed to support patient care, team, and hospital operations.

Skills

Compassionate communication

Clear written/verbal communication

Organizational skills

Multitasking in fast-paced environment

Detail orientation

Initiative & teamwork

Education

High school diploma or GED

Licensed Veterinary Technician (LVT) preferred

Job description

Thrive Pet Healthcare seeks a Veterinary Patient Care Liaison at Heart of Texas Veterinary Specialty Center in Round Rock, TX. This role connects the clinical team with clients, coordinating updates, explaining estimates and billing, and guiding families through discharge instructions.

You will support patient care and hospital operations, with strong emphasis on communication, organization, and teamwork in a busy, compassionate environment.