Emergency Veterinary Care Liaison — Client Care Lead

University of Calgary; Round Rock (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service-dis

Student loan support tools and assist

FREE CE courses

Job summary

Thrive Pet Healthcare in Round Rock, TX seeks a Veterinary Patient Care Liaison to bridge the clinical team and pet parents. You will explain estimates, coordinate discharge plans, and support hospital operations in person and over the phone.

The role requires 3+ years in veterinary settings, strong communication skills, and a compassionate, organized approach. Competitive pay and growth opportunities are offered across Thrive locations.

Qualifications

• High school diploma or GED required; Licensed Veterinary Technician (LVT) credential preferred.
• At least 3 years of experience as a veterinary technician or veterinary assistant required.
• At least 3 years of customer service experience required.
• Veterinary emergency and critical care experience preferred.

Responsibilities

• Explain treatment estimates, hospital charges, and payment options; provide billing updates in person or by phone.
• Provide patient updates, answer medical questions under veterinarian direction, and share laboratory and culture results at the veterinarian’s request.
• Coordinate pet parent visits and patient transfers to specialty services.
• Update referring veterinarians by phone and ensure clinical summaries are prepared and shared by email or online.
• Review discharge instructions with the veterinarian, then explain home care, prescribed medications, and potential side effects to clients and address questions before discharge.
• Explain veterinary care standards and hospital services, including specialty appointments.
• Dispense prescribed medications accurately and notify the veterinarian when laboratory results are available.
• Check charges for accuracy, process outpatient charges, reconcile payments, and collect outstanding balances.
• Support phones, patient check-in/out, patient care, and hospital cleanliness as needed; participate in patient rounds and staff and department meetings.
• Assist with additional responsibilities as needed to support patient care, team, and hospital operations.

Skills

Compassion

Communication

Organization

Multitasking

Attention to detail

Customer service

Teamwork

Education

High school diploma or GED

LVT credential preferred

Job description

Thrive Pet Healthcare in Round Rock, TX seeks a Veterinary Patient Care Liaison to bridge the clinical team and pet parents. You will explain estimates, coordinate discharge plans, and support hospital operations in person and over the phone.

The role requires 3+ years in veterinary settings, strong communication skills, and a compassionate, organized approach. Competitive pay and growth opportunities are offered across Thrive locations.