Client Care Coordinator, Veterinary Surgery

Ethos Veterinary Health; Austin (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, and Vision insurance

Health Savings Account (HSA) / FSA

Life and Disability insurance

Paid Time Off (PTO) and Holidays

Employee Assistance Program and Pet 할인

Professional development and tuition )

Uniform stipend

Retirement plan

Job summary

Austin Veterinary Emergency & Specialty, part of Ethos Veterinary Health, is hiring a Client Patient Coordinator for our Surgery team in Austin, TX. The role focuses on coordinating patient referrals, scheduling, and delivering compassionate client service in a fast-paced emergency/specialty setting.

With 2+ years in customer service and veterinary background, you’ll support clinicians and ensure seamless patient care.

Qualifications

• Minimum high school diploma or equivalent.
• At least 2 years in a customer service role required.
• At least 2 years in a veterinary role, emergency or specialty preferred.
• Fluent English (speaking and reading) required; multilingual a plus.

Responsibilities

• Manage and coordinate daily appointment schedules for doctors and streamline workflow.
• Answer and return client calls; address questions and follow-ups with professionalism.
• Monitor and respond to client emails; confirm appointments and provide instructions.
• Provide outstanding client service while supporting a Fear Free environment for patients and owners.
• Maintain clear, organized communication with clients, referring veterinarians and internal teams.
• Assist practitioners by handling administrative tasks to allow doctors to focus on medical care.
• Prepare medical records and confirm referral documentation ahead of appointments.

Skills

Customer service

Veterinary experience

Fluent English

Adaptability

Team player

Education

High School Diploma or equivalent

Job description

Austin Veterinary Emergency & Specialty, part of Ethos Veterinary Health, is hiring a Client Patient Coordinator for our Surgery team in Austin, TX. The role focuses on coordinating patient referrals, scheduling, and delivering compassionate client service in a fast-paced emergency/specialty setting.

With 2+ years in customer service and veterinary background, you’ll support clinicians and ensure seamless patient care.