Remote-Eligible Transportation Customer Service Coordinator

Penske; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Associate Referral Program

Job summary

Penske Logistics is seeking Transportation Customer Service Coordinators to support customers nationwide. The role monitors route status, manages inbound and outbound call center communications, and provides required information using Penske Systems.

The position requires a high school diploma or equivalent, with Associate's/Bachelor's preferred, and bilingual skills (Spanish) are a plus. It supports a 24/7 operation, with the 3rd shift earning a $1.00 differential and potential remote work

Qualifications

• Experience in a fast-paced customer service role.
• Strong verbal and written communication skills.
• Ability to interpret and relay information accurately.

Responsibilities

• First line of contact for customer reporting needs.
• Communicate with customers and drivers via verbal and written methods.
• Handle inbound calls and emails promptly.
• Monitor routes for exceptions and provide feedback.

Skills

Customer service

Communication

Problem solving

Data reporting

Time management

Education

High School diploma or equivalent

Associate's/Bachelor's degree preferred

Tools

Penske Systems

Job description

Penske Logistics is seeking Transportation Customer Service Coordinators to support customers nationwide. The role monitors route status, manages inbound and outbound call center communications, and provides required information using Penske Systems.

The position requires a high school diploma or equivalent, with Associate's/Bachelor's preferred, and bilingual skills (Spanish) are a plus. It supports a 24/7 operation, with the 3rd shift earning a $1.00 differential and potential remote work