Emergency Roadside Support Specialist (24/7)

Penske; Reading (Berks County); On-site; USD 42,000 - 62,000; Full time

Job summary

Penske is seeking a 24/7 Roadside Assistance Coordinator II in Reading, PA, to organize comprehensive emergency roadside solutions. The role involves high-volume inbound/outbound calls, coordinating with service providers, and documenting interactions to minimize downtime for customers.

You will join a team supporting a large fleet with a focus on timely problem solving, ongoing learning, and collaboration with supervisors and peers.

Qualifications

• High School diploma or equivalent required.
• ASE, ASA and/or TCP; trade or vocational training preferred.
• 1 year of relevant job experience with accountability for daily attendance, output, and productivity is required.
• Experience in a technical or service role in trucking or fleet maintenance is preferred.
• Strong interpersonal and empathy skills; must remain calm under stressful situations.
• Ability to coordinate multiple activities and learn IT systems.

Responsibilities

• Engage in customer communications daily via a high volume of inbound phone interactions.
• Assess the current vehicle failure, along with driver and customer commitment condition(s).
• Perform daily high-volume outbound interactions to customers to provide effective follow up & closure.
• Engage with Penske and 3rd Party Service providers daily via a high volume of inbound and outbound interactions.
• Provide clear and complete information to assure proper service needs are understood and timely setup of a service plan.
• Documentation will primarily exist in the internal systems of record and other normal communication venues.

Skills

Interpersonal skills

Empathy

Calm under pressure

Time management

Attention to detail

IT systems literacy

Education

High School diploma or equivalent

ASE/ASA or TCP; trade/vocational training preferred

Job description

Penske is seeking a 24/7 Roadside Assistance Coordinator II in Reading, PA, to organize comprehensive emergency roadside solutions. The role involves high-volume inbound/outbound calls, coordinating with service providers, and documenting interactions to minimize downtime for customers.

You will join a team supporting a large fleet with a focus on timely problem solving, ongoing learning, and collaboration with supervisors and peers.