24/7 Emergency Roadside Support Coordinator II

Penske Truck Leasing Co.; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Reading, PA, is seeking a 24/7 Roadside Assistance Coordinator II to organize comprehensive emergency roadside solutions.

You will coordinate inbound and outbound calls, engage with customers and service providers, and document interactions to minimize downtime and cost for our fleet customers. Ideal candidates have a high school diploma, institutional certifications are preferred, and capable of handling high pressure, with strong communication and

Qualifications

• High School degree or equivalent required.
• ASE, ASA and / or TCP; trade school preferred.
• 1 year of relevant job experience with attendance, output, and productivity expectations.
• 1 year in a technical/service role in trucking/fleet maintenance preferred.
• Strong interpersonal and empathy skills; calm under stress.
• Ability to coordinate multiple activities; understand technical terminology.

Responsibilities

• Engage in daily customer communications via high-volume inbound calls.
• Assess vehicle failure and driver/customer commitments.
• Perform daily high-volume outbound follow-up and closure with customers.
• Engage with Penske and third-party service providers daily via calls/emails.
• Provide clear information to assure proper service needs are understood.
• Follow up and close with service providers in a timely manner.
• Document each interaction in internal systems for status and turnover.
• Collaborate with peers, mentors, and leadership; seek real-time help when needed.

Skills

Customer service

Communication skills

Calm under pressure

Time management

Multi-task coordination

IT systems literacy

Phone etiquette

Education

High School Diploma or equivalent

ASE/ASA/TCP or trade school preferred

Job description

Penske Truck Leasing Co., L.P. in Reading, PA, is seeking a 24/7 Roadside Assistance Coordinator II to organize comprehensive emergency roadside solutions.

You will coordinate inbound and outbound calls, engage with customers and service providers, and document interactions to minimize downtime and cost for our fleet customers. Ideal candidates have a high school diploma, institutional certifications are preferred, and capable of handling high pressure, with strong communication and