24/7 Emergency Response Leader

Confidential; Florida; On-site; USD 55,000 - 85,000; Full time

Job summary

Confidential, a large auto manufacturer, is building a 24/7 emergency roadside assistance center in Florida. As an Emergency Response Specialist, you take charge of collisions, motorway breakdowns, and security incidents from first alert to resolution, working live with drivers, police, fire and ambulance crews, and recovery teams using real-time vehicle data and camera feeds.

You will own events end to end, monitor live alerts, communicate with occupants and responders, dispatch services,

Qualifications

• 1+ year of live experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement, or incident command.
• Ability to rapidly interpret calls, video feeds, maps and vehicle data.
• Sound judgment and strict adherence to safety and regulatory procedures.
• High emotional intelligence and empathy under extreme pressure.
• Strong command presence and protocol discipline.

Responsibilities

• Own serious events end to end: collisions, injuries, motorist breakdowns and security incidents.
• Monitor emergency alerts from connected vehicles in a live console; log and escalate every event.
• Speak with vehicle occupants and first responders; call emergency or non-emergency services and dispatch roadside assistance.
• Coordinate rescues, towing and vehicle recovery; file police reports by phone or online, plus work orders.
• Support follow-up and investigations after each event.
• Complete accurate incident records and support root cause and corrective action reviews.

Skills

Emergency dispatch

Situational awareness

Emotional intelligence

Decision making under pressure

Job description

Confidential, a large auto manufacturer, is building a 24/7 emergency roadside assistance center in Florida. As an Emergency Response Specialist, you take charge of collisions, motorway breakdowns, and security incidents from first alert to resolution, working live with drivers, police, fire and ambulance crews, and recovery teams using real-time vehicle data and camera feeds.

You will own events end to end, monitor live alerts, communicate with occupants and responders, dispatch services,