Remote Technical Support Specialist

Confidential; Florida; Remote; USD 40,000 - 60,000; Full time

Job summary

Confidential is seeking Remote Technical Support Specialists for its 24/7 Operations Center. You will review alerts, camera feeds, and vehicle data to confirm incidents, respond to security alerts, and help route safety events to emergency teams.

The role requires calm, precise decision-making and strict adherence to procedures. Ideal candidates demonstrate attention to detail, strong spatial reasoning, and the ability to work rotating 24/7 shifts from a remote setting.

Qualifications

• Live within commuting distance to North Lauderdale, FL
• 1+ year analytical/technical/traffic or safety operations experience
• Strong attention to detail and comfort with long screen-based monitoring
• Sound, fast decisions on safety-critical events with incomplete information
• Able to work rotating 24/7 shifts and pass a background check

Responsibilities

• Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escalate
• Respond to security alerts involving the vehicle
• Validate navigation data against real-world road conditions
• Identify recovery options for disabled or weather-affected vehicles
• Flag hazards involving vulnerable road users and emergency vehicles
• Take escalations from first-line specialists and route safety events to the emergency response team

Skills

Attention to detail

Decision making under ambiguity

Spatial reasoning

Data-driven communication

Procedural discipline

Job description

Remote Technical Support Specialist, 24/7 Operations Center

We are hiring Remote Technical Support Specialists for our 24/7 operations center. You review alerts, camera footage and vehicle data to confirm what has happened, check navigation data against real-world conditions and help disabled vehicles recover. The work suits calm, precise people who make sound decisions quickly.

WHAT YOU WILL DO

• Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escal
• Respond to security alerts involving the vehicle
• Validate navigation data against real-world road conditions
• Identify recovery options for disabled or weather-affected vehicles
• Flag hazards involving vulnerable road users and emergency vehicles
• Take escalations from first-line specialists and route safety events to the emergency response team

WHAT YOU BRING

• Sustained attention and fast anomaly spotting across live video and vehicle data
• Decisiveness under ambiguity on safety-critical calls in varied conditions
• Spatial reasoning and strong knowledge of road rules and traffic controls
• Strict procedural discipline and consistent execution of procedures
• Calculated, structured decisions; communication is internal and data-driven

MINIMUM REQUIREMENTS

• Live in commuting distance to the North Lauderdale, FL office
• 1+ year of analytical, technical, traffic or safety operations experience
• Strong attention to detail and comfort with long screen-based monitoring
• Sound, fast decisions on safety-critical events with incomplete information
• Able to work rotating 24/7 shifts and pass a background check