24/7 Emergency Insurance Support Specialist

Europ Assistance Services GmbH; United States; Remote; USD 36,000 - 45,000; Full time

Benefits offered by this job

Accommodation & travel reimbursement

Shift premiums (night/weekend/holiday)

Job summary

Remote Jobs in Rostock seeks a customer service representative to be the first point of contact for our emergency insurance customers. You will handle calls and coordinate initial assistance for international customers, including breakdown, accident, and towing services, hotel reservations, and rental cars, with a solution-oriented approach.

This two-year fixed-term role requires strong German language skills and advanced English, plus willingness to travel to Rostock for onboarding and team

Qualifications

• Experience in telephone customer service in the insurance sector and in invoice processing and claims settlement.
• Willingness to travel to Rostock for onboarding, probationary period reviews, and team events (accommodation and travel expenses reimbursed).
• Strong verbal and written German skills, plus advanced English skills.

Responsibilities

• Handle incoming calls and resolve customer issues related to auto, home, or family insurance.
• Organize and coordinate initial assistance for international customers (breakdown, accident, towing, hotels, rental cars).
• Handle email and phone correspondence with insurers, service providers and partners to clarify and resolve issues, including invoice processing.

Skills

Customer service experience

German language proficiency

English language proficiency

Job description

Remote Jobs in Rostock seeks a customer service representative to be the first point of contact for our emergency insurance customers. You will handle calls and coordinate initial assistance for international customers, including breakdown, accident, and towing services, hotel reservations, and rental cars, with a solution-oriented approach.

This two-year fixed-term role requires strong German language skills and advanced English, plus willingness to travel to Rostock for onboarding and team