Customer Service Representative / Customer Advisor, Inbound Automotive / Work from Home (100% Remote)

Remote Jobs; United States; Remote; USD 36,000 - 45,000; Full time

Benefits offered by this job

Accommodation & travel reimbursement

Shift premiums (night/weekend/holiday)

Job summary

Remote Jobs in Rostock seeks a customer service representative to be the first point of contact for our emergency insurance customers. You will handle calls and coordinate initial assistance for international customers, including breakdown, accident, and towing services, hotel reservations, and rental cars, with a solution-oriented approach.

This two-year fixed-term role requires strong German language skills and advanced English, plus willingness to travel to Rostock for onboarding and team

Qualifications

• Experience in telephone customer service in the insurance sector and in invoice processing and claims settlement.
• Willingness to travel to Rostock for onboarding, probationary period reviews, and team events (accommodation and travel expenses reimbursed).
• Strong verbal and written German skills, plus advanced English skills.

Responsibilities

• Handle incoming calls and resolve customer issues related to auto, home, or family insurance.
• Organize and coordinate initial assistance for international customers (breakdown, accident, towing, hotels, rental cars).
• Handle email and phone correspondence with insurers, service providers and partners to clarify and resolve issues, including invoice processing.

Skills

Customer service experience

German language proficiency

English language proficiency

Job description

Here’s what you can expect

Maybe you’ve been there?!

Your car won’t start, or the engine cuts out while you’re driving?

In cases like these, you’ll be the first point of contact for our customers as a customer service representative during emergencies.

This is a position that does not involve sales.

Your responsibilities:

• Handling incoming calls and resolving customer issues related to auto, home, or family insurance
• Organizing and coordinating initial assistance for our international customers, such as breakdown, accident, and towing assistance, as well as additional services as needed, such as hotel reservations, rental cars, or similar arrangements
• Handling email and phone correspondence with insurance companies, service providers, and partners to clarify and resolve issues, including invoice processing

What You Bring to the Table

• Ideally, you have experience in telephone customer service in the insurance sector as well as in invoice processing and claims settlement
• You are willing to travel to Rostock a few times for onboarding, probationary period reviews, and team events (we will reimburse accommodation and travel expenses)
• Good verbal and written German skills, as well as advanced English skills
• You have a strong understanding of customer needs and take a solution-oriented approach
• You’re a true go-getter with the drive to take the initiative and move things forward
• You are open to new communication and work technologies
• You are an exceptionally talented communicator and a reliable team player with a meticulous approach to your work

For now, this position is a two-year fixed-term contract and is open only to candidates located within Germany (no remote work from abroad).

Our company is growing rapidly and offers excellent opportunities for a permanent position.

If you’re also flexible and willing to work on a 5-day week on a shift schedule (24/7, including night shifts, weekends, and holidays), we’d love to get to know you.

Your preferences will be taken into account in a balanced shift schedule. For work after 8:00 p.m. as well as on Sundays and holidays, you’ll receive generous shift premiums that are tax- and social security-free.

Applications from people with disabilities will be given preferential consideration if qualifications are equal.

What We Offer

A great opportunity for professional growth.

Your Recruiting Contact

Irma Subasic will be happy to take the time to answer your questions personally.