24/7 Emergency Dispatcher — Calm, Precise Caller Triage

Emergency Telecommunicator Services; Round Mountain (TX); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Résumé du poste

Emergency Telecommunicator Services in Round Mountain, TX seeks 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS according to agency procedures. The role requires calm communication, accurate documentation, and the ability to manage multiple systems; shifts may include nights, weekends, and overtime.

A high school diploma is commonly required; hiring agencies may require testing, background checks, and

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Testing scores, experience, and training deadlines are determined by the official announcement.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer skills

Formation

High school diploma

Description du poste

Emergency Telecommunicator Services in Round Mountain, TX seeks 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS according to agency procedures. The role requires calm communication, accurate documentation, and the ability to manage multiple systems; shifts may include nights, weekends, and overtime.

A high school diploma is commonly required; hiring agencies may require testing, background checks, and