911 Emergency Dispatcher: Save Lives Under Pressure

Emergency Telecommunicator Services; Fairfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime compensation

Job summary

Emergency Telecommunicator Services in Fairfield, IL seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role requires calm communication, precise data collection, and multi-system coordination in a fast-paced environment.

Responsibilities include handling emergency and nonemergency calls, verifying details, prioritizing incidents, and documenting information for dispatch. The position may require on-call shifts and overtime as needed.

Qualifications

• High school diploma or equivalent commonly required.
• Accurate typing, active listening, clear speech, basic computer proficiency.
• Ability to organize information under pressure as required by the role.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Job description

Emergency Telecommunicator Services in Fairfield, IL seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role requires calm communication, precise data collection, and multi-system coordination in a fast-paced environment.

Responsibilities include handling emergency and nonemergency calls, verifying details, prioritizing incidents, and documenting information for dispatch. The position may require on-call shifts and overtime as needed.