24/7 Emergency Dispatch Center Supervisor

Amentum company; Las Vegas, Northern (NV, KY); Hybrid; USD 85,000 - 87,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Job summary

Amentum is seeking an Emergency Communication Center (ECC) Supervisor at Creech Air Force Base to oversee 24/7 dispatch operations. You will supervise a team of dispatchers, ensure timely reception and dissemination of information to fire, medical and security units, and maintain certifications for emergency communications personnel.

The role requires strong leadership, documentation, and adherence to NFPA standards, with responsibilities spanning training, KPI tracking, and incident response

Qualifications

• Six or more years in emergency communications or dispatching emergency services.
• At least three years of supervisory experience.
• Must meet DoD security and DoD certifications within six months of hire.
• Proficiency with 911 systems and mapping tools.
• Clear written and spoken English communication.

Responsibilities

• Supervise dispatch staff, schedule, and evaluate performance.
• Manage receipt and dissemination of emergency/non-emergency information.
• Train new dispatchers and maintain certifications.
• Prioritize calls to ensure rapid response to emergencies.
• Prepare daily/monthly KPI reports and maintain records.
• Recall off-duty personnel during incidents and coordinate resources.
• Maintain proficiency in mapping and radio/phone communications.
• Address employee grievances and enforce policies per NFPA standards.

Skills

Emergency communications

Supervisory experience

English proficiency

Education

High School Diploma or GED

DoD Public Safety Telecommunicator I & II

DoD Hazardous Material Awareness

Emergency Medical Dispatcher (EMD) / Fire Dispatcher (EFD)

Tools

Computer-Aided 911 VESTA

Computerized mapping programs

Job description

Amentum is seeking an Emergency Communication Center (ECC) Supervisor at Creech Air Force Base to oversee 24/7 dispatch operations. You will supervise a team of dispatchers, ensure timely reception and dissemination of information to fire, medical and security units, and maintain certifications for emergency communications personnel.

The role requires strong leadership, documentation, and adherence to NFPA standards, with responsibilities spanning training, KPI tracking, and incident response