Emergency Communications Center Manager

City of Montgomery, AL; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

The City of Montgomery seeks a qualified leader to oversee the Emergency Communications Center (ECC) division, providing management support and direction to communications center personnel. You will supervise staff, plan and schedule work, and help ensure 24/7 operations with a strong emphasis on safety and service quality.

You will assist in developing and managing the division budget, promote positive relations between employees and management, and operate with considerable independence under

Qualifications

• High school diploma required.
• Minimum four years of experience in emergency communications.
• Experience with leadership and budget responsibilities.
• Willingness to work nights, weekends, holidays; on-call.

Responsibilities

• Oversee ECC division operations.
• Provide management support and direction to staff.
• Assist in developing and managing the division budget.
• Plan and schedule work and assignments.
• Promote positive relations between employees and management.
• Work with considerable independence under the Assistant Director of Emergency Communications.

Skills

Leadership presence

Staff supervision

Budget management

Planning & scheduling

Emergency communications experience

Communication skills

Education

High school diploma

Job description

The fundamental reason this position exists is to oversee the Emergency Communications Center (ECC) division operations and to provide management support and direction to communications center personnel. The work responsibilities include supporting communications center management with Division operations, assisting in developing and managing the communications center budget, supervising and directing communications center staff, planning and scheduling work, and performing administrative duties. This position must demonstrate a strong leadership presence that promotes the mission and vision of the Center. This position must promote positive relations between employees and management and work with considerable independence under the direction of the Assistant Director of Emergency Communications.

Must have a high school diploma and four (4) years of experience in emergency communications. Experience must demonstrate increasing levels of authority, responsibility, and leadership within a 9-1-1 communications center or similar environment.

NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Must be willing to work nights, weekends, and holidays, and be willing to be on call to respond to emergency incidents as needed. Must possess or be able to attain a valid Alabama Driver’s License within 60 days and have an acceptable driving record. Must be able to obtain and maintain all required instructor certifications. The City of Montgomery’s Emergency Communications Center operates 24 hours per day, 7 days per week, and 365 days per year. You may be required to work non-business hours, weekends, and some holidays.