Campus Public Safety Dispatcher II

FailSafe Communications; Boston (MA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

UMass Boston Police Department seeks a Dispatcher II to handle non-emergency and 911 call dispatch, radio communications, and information sharing across campus. You will document actions in the CAD system and coordinate with police, EHS, and external agencies.

Requirements include APCO certification and fingerprinting, with a schedule that may include nights, weekends and holidays. Prioritizing, clear communication and calm under pressure are essential for success.

Qualifications

• Must be APCO certified and fingerprinting required.

Responsibilities

• Receives, prioritizes, transmits and documents first notification of calls for police, fire and medical assistance.
• Disseminates information to appropriate department personnel via radio, telephone and LAN technologies.
• Maintains records and logs of messages and contacts in CAD system.
• Responds to information requests from the public and other agencies.

Skills

APCO knowledge

Telephone procedures

Radio communications

Data entry

Multitasking

Calm under pressure

Communication clarity

Team coordination

Education

High School graduate

Bachelor's Degree preferred

Tools

CAD system

CJIS Web RMV

NCIC databases

Job description

UMass Boston Police Department seeks a Dispatcher II to handle non-emergency and 911 call dispatch, radio communications, and information sharing across campus. You will document actions in the CAD system and coordinate with police, EHS, and external agencies.

Requirements include APCO certification and fingerprinting, with a schedule that may include nights, weekends and holidays. Prioritizing, clear communication and calm under pressure are essential for success.