Emergency Desk Operations Dispatcher

Boston University; Boston (MA); On-site; USD 32,000 - 51,000; Full time

Job summary

Boston University is seeking an Emergency Desk Operations Dispatcher in Boston, MA. The role operates the 24/7 control desk for Facilities Management & Planning, receiving emergency maintenance requests and coordinating responses with trades and custodial staff.

Responsibilities include monitoring alarm systems, creating work orders, and maintaining continuous communications with management. This full-time position offers a stable, around-the-clock role on site.

Qualifications

• Associate's or Vocational/Technical degree required; B.A./B.S. preferred.
• Three to five years of relevant experience.

Responsibilities

• Operate the 24/7 control desk for FM&P, including after hours, weekends, and holidays.
• Receive emergency maintenance requests and coordinate management, trades, and custodial teams.
• Create work orders and document incidents; notify management of serious situations.
• Monitor alarm systems for HVAC, electrical, and plumbing; direct appropriate response.
• Maintain a 24/7 point of contact for FM&P activities.

Skills

Emergency coordination

Alarm monitoring

Communication skills

Education

Associate's or Vocational/Technical degree; B.A./B.S. preferred

Job description

Emergency Desk Operations Dispatcher

Job Description

Category Charles River Campus --> Security/Police

Job Location Boston, MA, United States

Tracking Code 26500069061003

Posted Date 10/8/2026

Salary Grade Grade 46

Expected Hiring Range Minimum $23.13

Expected Hiring Range Maximum $36.97

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

• This position is totally responsible for the operation of the Control Desk at Facilities Management & Planning. This includes after hours, weekends and holidays.
• This position is responsible on a 24-hour/7-day basis to receive requests for emergency maintenance and then direct and coordinate the various management, trades and custodial activities.
• Creates work orders, properly documents unusual incidents, and notifies appropriate management staff of serious situations involving FM&P or its employees.
• Monitors a variety of computerized alarm systems for HVAC, electrical, and plumbing systems, assesses the alarms that come in, and directs the appropriate response.
• Maintains a 24/7 point of contact for all FM&P activities.

Required Skills

• Associate's or Vocational/Technical degree required, B.A./B.S. preferred.
• Three to five years of relevant experience. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job Location: Boston, MA

Position Type: Full-Time/Regular

Salary Grade: $23.13-$36.97