Data Center Operations Leader - Night Shift

Amazon Web Services (AWS); Canton (MS); On-site; USD 71,000 - 124,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Data Services, Inc. seeks a results‑oriented leader to head data center operations, manage a multi‑location team, and drive performance on hardware, network, and process improvements. You will oversee on‑call rotations and night shifts to meet 24/7 service levels.

Strong background in data center operations, team management, and incident response is required; excellent communication and documentation skills are essential for success.

Qualifications

• 2+ years of data center, network engineering, and/or systems engineering experience.
• 2+ years of experience managing people in a technical environment.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on‑call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

Data center operations

Team management

Network engineering

Systems engineering

Job description

Amazon Data Services, Inc. seeks a results‑oriented leader to head data center operations, manage a multi‑location team, and drive performance on hardware, network, and process improvements. You will oversee on‑call rotations and night shifts to meet 24/7 service levels.

Strong background in data center operations, team management, and incident response is required; excellent communication and documentation skills are essential for success.