24/7 Data Center Technician — AWS Infra Operations

Amazon Web Services (AWS); Avondale (AZ); On-site; USD 39,000 - 67,000; Full time

Job summary

Amazon Data Services, Inc. seeks Data Center Technicians to maintain and troubleshoot server hardware across AWS data centers. You’ll handle equipment installation, network repairs, and 24/7 operations while documenting issues and driving improvements. Travel within the regional area is required.

Join a diverse team of engineers and operations staff to ensure service availability, safety, and cost efficiency for customers relying on AWS infrastructure.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.
• Understanding of network design, protocols and layer 1/2 troubleshooting.
• Associate degree or equivalent education or higher required; high school diploma acceptable as a baseline.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Flexible schedule

Network fundamentals

Education

Associate degree or equivalent

High school diploma

Tools

Ticketing system

Job description

Amazon Data Services, Inc. seeks Data Center Technicians to maintain and troubleshoot server hardware across AWS data centers. You’ll handle equipment installation, network repairs, and 24/7 operations while documenting issues and driving improvements. Travel within the regional area is required.

Join a diverse team of engineers and operations staff to ensure service availability, safety, and cost efficiency for customers relying on AWS infrastructure.