24/7 Data Center Support Technician

Atlantic.Net; Orlando (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Atlantic.Net in Orlando is seeking a Data Center Support Technician to keep critical infrastructure running. You’ll troubleshoot hardware, network, and system issues, collaborate with a fast-moving support team, and document steps for smooth handoffs.

The role requires 1+ years in data center or IT support, basic hardware and networking knowledge, and willingness to work flexible shifts including weekends and on-call rotations.

Qualifications

• 1+ years of experience in a data center, IT support, or helpdesk role.
• Basic knowledge of hardware troubleshooting, networking, and server environments.
• Familiarity with ticketing systems and IT support processes.
• Strong problem-solving skills and attention to detail.
• Ability to lift and move equipment as needed (e.g., servers, networking gear).
• Willingness to work flexible shifts, including weekends and on-call rotations.

Responsibilities

• Respond to and resolve customer support requests within SLA guidelines.
• Monitor support queues, update ticket statuses, and ensure timely follow-ups.
• Escalate complex issues to senior technicians or the Support Lead as needed.
• Perform basic hardware troubleshooting, replacements, and installations.
• Assist in diagnosing server, network, and infrastructure issues.
• Document troubleshooting steps, resolutions, and customer interactions accurately.
• Provide clear handoff notes to the next shift for seamless transitions.
• Participate in weekend on-call rotations.

Skills

Data center experience

Hardware & networking basics

Ticketing systems

Problem solving

Flexibility in shifts

Tools

Ticketing systems

Job description

Atlantic.Net in Orlando is seeking a Data Center Support Technician to keep critical infrastructure running. You’ll troubleshoot hardware, network, and system issues, collaborate with a fast-moving support team, and document steps for smooth handoffs.

The role requires 1+ years in data center or IT support, basic hardware and networking knowledge, and willingness to work flexible shifts including weekends and on-call rotations.