24/7 Data Center Support Dispatcher

Wesco; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Job summary

Wesco, via Ascent, seeks an Operations Center Representative to serve in a 24/7 support role. You will handle high-volume calls, manage service tickets, and dispatch field staff while ensuring top-tier customer service and accurate documentation.

The position emphasizes adaptability in a mission-critical environment and collaborative teamwork across multiple systems. Candidates should have strong communication, organizational skills, and the ability to multitask in fast-paced settings.

Qualifications

• Excellent customer interaction, verbal and written skills.
• Proficient in MS Office Suite.
• Ability to multitask in a fast-paced environment.
• 2+ years experience in a fast-paced setting such as retail or clerical/administrative.
• Knowledge of UPS, PDU, emergency generator systems is a plus.

Responsibilities

• Answer calls from technicians, vendors, and clients in a 24/7 Operations Center.
• Modify service order tickets with updated information with high client interaction.
• Escalate calls based on urgency of emergencies.
• Document transactions and interactions in multiple systems.
• Monitor and respond to high volume email with excellent service.
• Dispatch technicians to data center and hub locations nationwide.
• Adapt to changing procedures and follow escalation protocols.
• Learn software packages used by the Operations Center.
• Attend group meetings to discuss processes and procedures.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

MS Office

Education

High school diploma

Bachelor's degree

Tools

Remedy

CRM software

Spreadsheets

Job description

Wesco, via Ascent, seeks an Operations Center Representative to serve in a 24/7 support role. You will handle high-volume calls, manage service tickets, and dispatch field staff while ensuring top-tier customer service and accurate documentation.

The position emphasizes adaptability in a mission-critical environment and collaborative teamwork across multiple systems. Candidates should have strong communication, organizational skills, and the ability to multitask in fast-paced settings.